WorkInsights.com - an online tool developed by the Amherst Group Limited to allow service providers to accurately measure service costs, customer satisfaction, and employee commitment.
Welcome to The Amherst Group Limited - Celebrating 20 Years of Bringing Excellence in Shared Services to Corporations Across the World!
Your company faces global competition, trying to forge customer loyalty while remaining cost competitive. Internally, your staff - whose clients are within the four walls of the firm - face a similar challenge: the pressure to continually improve the quality of their services while reducing costs.
These are not new goals, but for many companies they remain unfulfilled. The reason? Functional and line executive's desire to remain "in control" of the resources and the many masters that staffs serve, as well as the way staff work is understood and organized.
2. Confirm that you're on track with your Shared Services effort, and
3. Learn where to find further information.
If you are operating a Shared Service center, we will provide insights on enhancing value to your clients and improving your business partner relationship.
If you are new to Shared Services, we will identify critical success factors that sustain value for your employees and clients.
If you are making a decision to move to Shared Services, we will advise you on what to expect and how to avoid pitfalls.
To learn more about how we can help you address the challenges of Shared Services, contact us.